Medical Office Administration

Medical Office Administration

Program Overview

Our MOA program trains students in a variety of skills required of an administrator in a Canadian medical office environment spanning Customer Service Management, General Office administration.

Notwithstanding certain courses also strive to train the student on developing and polishing their Leadership and Problem solving skills, being efficient workers and acquaint an sensitize them towards other cultures, they are also trained on developing their soft skills including familiarizing them with Computing Fundamentals which are pivotal in today’s professional environment while learning about strategizing their career post completion of the program.

Furthermore, the 160 hours mandatory practicum component of the program allows students to implement their learning in a professional setting and fortify their understanding of the field.

Who Should Enrol ?

  • Candidates looking to kick start their career in administration department in a medical office setting in Canada


  • QuickBooks Certified Academy
  • Quality Instructors led hands-on training
  • Periodic in-house interactive sessions with industry professionals
  • State-of-the-art facilities
  • PC to student ratio is 1:1
  • Flexible Payment option is also available

Program Schedule

Course Name Start Date Duration Day(s) Timing

Medical Office Administration

Sep 17, 2022

29 weeks


Time: 10:00 to 17:00

Course Outline

Introduction to Computers and Keyboarding Skills: This course will provide students with the ability to understand the basic components of the computer, how the operating system works, tips and techniques to search and locate information on the internet. In addition, students will learn proper keyboarding techniques to improve their speed and accuracy.

Microsoft office – Key Applications: Microsoft Key Office Applications presents skills training and assessment for a broad range of computing concepts and techniques. Students will gain competency the key applications of Microsoft Office covering the facets of word processing, spreadsheet management & creating presentations.

MS Outlook: This course teaches students how MS Outlook is structured, and how to use the various modules to coordinate communications and collaborations with others. Modules covered in this courseware include Mail, Calendar, Contacts, Tasks, and Notes. Also included are some features commonly used for collaboration purposes such as creating distribution lists or groups, cleaning up your system, marking junk mail, and how to check the size of your Outlook data file.

Effective Business Writing: The focus of this course is written communication as it is used in the business world. The course will deal with the theory of business communication while at the same time providing practical examples of andassignments to improve the effectiveness of written communication skills.

Human Anatomy & Physiology: The course teaches students how to recognize the major concepts of Human Anatomy and Physiology.Also gaining knowledge about the body systems functions and structure and understanding their functions in a healthy and diseased state. Students would be able to describe the function and interactions of each body part with other body structures and its role in maintaining body’s internal environment in a stable and functional state.

Medical Terminology: In this course, students are introduced to the medical terms including words and abbreviations identifying major body systems in health and disease. The medical field is high stakes, therefore, special emphasis is placed on spelling and pronunciation to enable students to communicate accurately with patients and colleagues in the health care field. This course involves a lot of practice, case studies, illustrations to build competence in word building techniques in the medical field.

Medical Transcription:: The course of Medical Transcription brings about the fundamentals of Medical Terminology, HumanAnatomy and Physiology, Pharmacology together with the medical transcription techniques to produce accurate, cohesive medical documents which could be used in a variety of medical settings. Students develop skills in medical e-transcription and advanced keyboarding while transcribing a wide range of medical documents/records including but not limited to Referral letters, follow up notes and patient records.

Medical Office Administrative Procedures: This course familiarizes students with common practices and procedures in a modern medical office. Students are introduced to a variety of specialized, entry-level administrative support functions including preparing medical correspondence, medical transcription, medical terminology, organizing and maintaining medical records without compromising confidentiality; and medical e-scheduling and billing. The course strives to impart competence in the preparation of routine medical correspondence, forms and documents.

Medical Billing & Coding: This course emphasizes on the rules & regulations pertaining to producing accurate billing records as outlined by the Ontario Ministry of Health. Students maintain a medical billing and scheduling system to provide support to members of a simulated health care team by performing e-scheduling, generating medical office financial reports, and design/deliver a medical software training session. The course comprises of interactive lectures and extensive practical through which students would be able to generate health claims for the Ontario Health Insurance Plan (OHIP), Reciprocal Medical Billings (RMB), Work place Safety and Insurance Board (WSIB), and private practice.

Medical Record Management: This course teaches students to transcribe entry-level medical documents from dictation or from handwritten material (e.g. medical chart notes, progress notes, history and physical examination reports, or other miscellaneous documentation). Special focus is placed on the importance of editing and proofreading within specified deadlines along with the potential medical/legal repercussions and implications resulting from erroneous medical documentation.

Career & Employment Strategies: Students learn how to search for a job, uncover the hidden job market and identify employment opportunities, as well as how to prepare an effective resume and use social media tools.

Practicum: The placement is to expose the student to a working environment where theory is put into practice. This course requires full-time attendance working within a medical office environment.

Knowledge and Skills Gained

Upon completing this course, students would be able to:

  • Customer Relation Management.
  • Handling and answering phone calls (internal and external) and transferring calls to the appropriate personnel.
  • Manage patient appointments in consideration with the doctor’s schedule.
  • Ensuring the registration forms are filled by the patients with all the necessary information.
  • Proof reading and data entry.
  • Registration, filing and maintenance of medical records and documents.
  • May be required to maintain financial records and performing accounting tasks.
  • Initiating and maintaining correspondence with patients and insurance companies.
  • Explaining hospital admission procedures to the visitors.
  • Maintaining records of purchased equipment and other medical supplies.
  • Processing medical insurance claims, medical billing and electronic claims, and incorporating correct coding procedures.

Career Opportunities

Graduates of Diploma Accounting and Business Management could apply for vocations such as:

  • Medical administrative assistant
  • Medical office administrator
  • Medical secretary
  • Medical stenographer
  • Ward secretary – Hospital

Admission Requirements

High School Graduation Diploma or Mature Student Status (18 years of age academic achievement assessment passed)

Starting Course

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After Intro

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Duration: 29 Weeks
Lectures: 1
Level: Advanced


+1 (905) 625-6400